Payment & Refund Policy – SamCoz Online Store 

 

1. Secure Payments

✔️ All payments are processed through secure payment gateways.
✔️ Customer payment information is protected and encrypted.
✔️ Multiple payment methods may be available at checkout.
✔️ Orders are confirmed only after successful payment verification.
✔️ Safe and reliable transactions are our priority.

2. Order Processing

✔️ Orders are processed after payment confirmation.
✔️ Customers receive an order confirmation email.
✔️ Processing times may vary during peak periods.
✔️ Accurate billing and shipping details are required.
✔️ We reserve the right to review suspicious transactions.

3. Refund Eligibility

✔️ Refund requests must be submitted within the eligible period.
✔️ Products must meet our refund requirements.
✔️ Proof of purchase may be required.
✔️ Refunds are subject to review and approval.
✔️ Certain products may not qualify for refunds.

4. Refund Processing

✔️ Approved refunds are issued to the original payment method.
✔️ Processing times depend on the payment provider.
✔️ Customers will be notified once the refund is approved.
✔️ Bank processing times may vary.
✔️ Refund updates can be requested from our support team.

5. Customer Support

✔️ Our team is available to assist with payment-related questions.
✔️ Customers can contact us regarding refund requests.
✔️ We aim to respond to inquiries promptly.
✔️ Every request is reviewed fairly and professionally.
✔️ Customer satisfaction is important to SamCoz Online.